Workspace FAQ

Three line items: $45 one-time for a 200-sticker Workspace Roll (physical goods, shipped to you, Free Workspace access included at no extra cost), $99/month for Secure Workspace (audit log, custom templates, multi-QR mapping, Excel export, up to 5 editing members on your corporate domain), and $249/month for Document Suite (5 seats included, custom templates, document editing, revision control, print/PDF/email, plus $40/mo per extra seat).

No. Workspace is in beta and does not yet carry SOC 2, HIPAA, ISO 27001, PCI, FedRAMP, or 21 CFR Part 11 attestations. The Terms explicitly prohibit storing PHI, payment card data, ITAR-controlled data, classified information, or clinical-trial records. Use it for non-regulated internal asset tracking: lab inventory, equipment calibration logs, inspection checklists, R&D materials, and similar. See our compliance roadmap.

When you sign up, we look at your email domain (e.g. @novartis.com). The first user on that domain becomes the org admin. Every subsequent signup on the same domain arrives as pending until the admin approves them. Free email providers (Gmail, Outlook, Yahoo, etc.) can't anchor an org.

Every create, update, view, archive, and membership action, with timestamp, user, IP address, and object ID. The rows are enforced append-only at the database level with a Postgres trigger that raises an exception on UPDATE or DELETE.

Regulated inspection cycles typically expect historical data to remain queryable. Assets you 'delete' are marked archived and hidden from default views, but stay in the database and the audit log. This aligns with common retention-friendly practice.

Your data stays in the database. The workspace becomes read-only, existing scans still resolve, existing exports still work, but you can't create or edit new assets. Resubscribe any time to unlock writes again.

The Asset Tag starter template is available on all tiers. Document Suite is required for custom templates, in-app editing, revision control, travelers, setup sheets, manufacturing instructions, and print/PDF/email output.

Document Suite includes 5 seats. Need more? Add seats at $40/month each inside the dashboard. Secure Workspace has up to 5 editing members on your corporate domain.

Google Workspace sign-in is available today. Full SAML/OIDC SSO is on the compliance roadmap alongside SOC 2 Type II. If you need it sooner for a paid pilot, email hello@stickylink.io.

Each roll ships with a unique 6-letter batch code printed on the first sticker. Your org admin enters that batch code once and all 200 stickers in the roll auto-claim to your workspace. Then any member can assign individual stickers to assets or templates.

Yes, that's the multi-QR mapping feature. Assign as many stickers as you want to a single asset (e.g. 20 different equipment locations all pointing to one 'Autoclave #2' record). Every scan resolves to the same dynamic page and logs the read event.

A starter template that carries manuals, qualifications, work instructions, checklists, calibration records, and past maintenance forms as multi-file uploads or links to external sheets and documents. A technician scanning a machine gets its entire paperwork trail in one place. More on the thinking in asset tags that carry their own paperwork.

Document Suite is the tier that unlocks custom templates, in-app document editing, revision control and release, travelers, setup sheets, manufacturing instructions, and print/PDF/email output. It includes 5 seats and extra seats can be added for $40/month each.

Yes. Free Workspace costs $0 and needs no payment method. It includes unlimited scans, up to 25 active records, the standard template library, Excel and CSV export, and one year of audit history. You can remove or rename fields on library templates, but adding new custom fields, building custom templates, and controlled documents are paid features.

No. You can create records, build a template, and scan test codes on Free Workspace before you order anything. The $45 Workspace Roll is what gives you 200 physical, durable codes to put on real equipment and inventory.

Upgrades take effect immediately and your payment processor invoices the prorated difference for the rest of the period. Downgrades and cancellations take effect at the end of the period you already paid for, so nothing disappears mid-month. There is a Downgrade to Free Workspace action in the billing panel, and after it takes effect your records, documents, and audit history stay readable while paid features turn off.

On Free Workspace, teammates sign up with an email address on your company domain and an admin approves them; email invitations are a paid feature. Secure Workspace adds email invitations and allows up to 5 editing members. Document Suite includes 5 seats with extra seats at $40 a month each. Scanning a code never uses a seat.

Add a stock alert field to a template and anyone scanning that code can flag the item as Low, Critical, Out of stock, or Restocked without signing in or typing a number. Every flag is timestamped, and the Live tab on the dashboard shows an alert panel sorted by severity so a buyer can see what needs reordering at a glance.

A sign-off run is a live, reusable execution of a released document: ordered steps, who performed each step, who reviewed it, and the automatic completion date. Runs live in their own tab so day-to-day operational signing never gets mixed up with revision control. You can also record paper or offline runs after the fact, with a performed-on date and photo or PDF evidence attached.

Yes. Records, counters, log entries, and audit history export to Excel or CSV from the dashboard at any tier, including Free Workspace. Released documents can be downloaded as PDFs.

In managed Postgres and private object storage in United States regions, encrypted in transit with TLS and at rest by the infrastructure provider. Uploads are served through short-lived signed URLs and never from public buckets, and row-level security scopes every query to your organization.